The Pet Emergency Clinic is equipped and staffed to provide after-hours small animal emergency care. We are now available 24/7 so pets hospitalized for treatment that are returning home or being transferred to their regular veterinarian may be discharged at any time.
- Transfers to Veterinary Surgical Specialists
- Transfers to Small Animal Internal Medicine
- Transfers to Inland Empire Veterinary Imaging
- Transfers to Your Regular Veterinarian
Your pet will check out of the Pet Emergency Clinic prior to transfer to the surgeons.
Veterinary Surgical Specialists have their own, separate emergency fee for any cases transferring to their care. After checkout from Emergency, you will be asked to stay and fill out paperwork for their service, meet with their doctor and get an estimate for surgery. You will be able to ask any questions prior to any surgical intervention. After your consultation/exam, you will be asked to leave a deposit for surgery, with the balance due at discharge.
THIS IS A SEPARATE BILL/SERVICE FROM THE PET EMERGENCY CLINIC. The emergency consultation fee for Veterinary Surgery Specialists and your Pet Emergency Clinic bill will need to be paid in full before transferring.
Veterinary Surgery Specialists require the owner to come in for the initial consultation for your pet’s surgery. This way the doctor performing the surgery can thoroughly discuss the surgery being considered for your pet and answer any questions that you may have. After your initial consultation with Veterinary Surgery Specialists, you will be asked to place a deposit and sign authorization forms for your pet’s surgery.
Payment is required in full at the time of services. Please note that your Veterinary Surgery Specialists bill is separate from your Pet Emergency Clinic bill.
Small Animal Internal Medicine operates inside the same building as the Pet Emergency Clinic.
Appointments are by referral only. Transfers from the Pet Emergency Clinic will be taken on the next business day if able, on a case by case basis.
If your pet is transferred to Small Animal Internal Medicine, a technician will call you in the morning to give you an update on your pet’s condition, collect a history, and give you a time to come and meet with the doctor. An estimate for care will be provided and you will work closely with the staff for a care plan. A deposit may be collected prior to treatment, with full payment due at discharge (this will include the remainder of your emergency bill if relevant). Most patients will stay for at least the day. Visitation is allowed and encouraged. Please call and talk to a staff member to arrange the best time.
Imaging may be ordered in the form of ultrasound or CT. This is a separate bill payable to Inland Empire Veterinary Imaging. If after exam and or imaging your pet is transferred to surgery, you will be checked out of Internal Medicine prior to transfer. The surgeons are a separate referral service inside the Pet Emergency Clinic.
Payment is required in full at the time of services. Please note that your Small Animal Internal Medicine bill is separate from your Pet Emergency Clinic bill. If an ultrasound is performed, separate payments will be made to Inland Empire Veterinary Imaging. All bills are required to be paid in full during pick up.
Inland Empire Veterinary Imaging operates inside the same building as the Pet Emergency Clinic.
They are a veterinary diagnostic imaging practice that specializes in ultrasound, CT, digital radiology, and radiographic interpretation.
If your pet is transferred to Inland Empire Veterinary Imaging, there are a few things to expect. A receptionist from Inland Empire will be calling to discuss the imaging being done, give a price quote of the procedure, along with answering any questions that you may have. Further contact may be made if the doctor feels additional imaging is required.
If your pet is receiving an abdominal ultrasound the belly area will be shaved. If your pet is receiving a thoracic or cardiac ultrasound, there will be portions of the chest that will be shaved. While the imaging procedure is being performed, your pet may require sedation for various reasons, such as comfort.
Once the imaging procedure is complete the results of the procedure will be sent to your regular veterinarian since they will be responsible for continued care of your pet. Your regular veterinarian should call you to discuss the results of the procedure. You will be informed when the procedure is complete and when you are able to pick up your pet.
Payment is required in full at the time of services. Please note that your Inland Empire Veterinary Imaging bill is separate from your Pet Emergency Clinic bill and both need to be paid in full during pick up.
We are now available 24/7 so pets may be discharged at any time.
You will have instructions on whether your pet is able to go home, if you need to transfer to another service inside the building, or if you will transfer your pet back to your regular veterinarian for continued care.
- On weekends, the doctor or reception staff will keep in touch with you on when your pet will go home.
- Payment in full is due when your pet discharges, and before transfer to another service.
- All records, labs, radiographs will be sent to your regular veterinarian.