Frequently Asked Questions

What are your hours of operation?

Our emergency department is open 24 hours a day, 7 days a week, 365 days a year. Our specialty services are available by appointment only, Monday through Friday from 8 AM to 5 PM.

Is there a charge for parking?

No. Parking in our on-site lot is free. During weekdays, space in our parking lot is limited, and it may be necessary for you to park nearby and walk. If your pet is in critical condition and there is no parking available, temporarily pull up near the front door and bring your pet into the clinic. You may park your vehicle once your pet is safely being treated.

How do I know if my pet needs emergency care?

If your pet is in critical condition, please come directly to the clinic as soon as possible. If you think your pet has ingested a potentially poisonous substance, please bring the LABEL, CONTAINER, and/or SUBSTANCE with you to the clinic, if possible. We also recommend you contact the Pet Poison Helpline at (800) 213-6680.

We have also included the following page for your reference:

Is This an Emergency?

Are masks required inside the building?

Yes. We require all persons in the building to wear a face mask at all times, regardless of vaccination status. If you are unwilling to wear a face mask, we can provide curbside service, otherwise, you will need to select another facility for your pet’s medical care.

Will there be a long wait before my pet is seen?

Due to our nature as an emergency hospital, wait times are difficult to predict. We will not provide an estimated wait time. Your pet will be prioritized based on the actual medical urgency of their symptoms as determined by our clinical staff. For example, if you are waiting for your pet with a skin rash to be seen, other pets that are in critical condition will be seen first, even if they arrive after you.

Can I make an appointment?

Our emergency department does not schedule appointments. All of our specialty services (internal medicine, for example) operate by appointment only.

Will my family veterinarian know that my pet was seen for an emergency visit?

Yes. We will send the complete medical record to your family veterinarian’s office within 1-2 days of your visit. It is imperative that you provide accurate information in order for the records to be sent to the correct clinic.

What if my pet needs a specialist?

We have referral options for internal medicine, oncology, radiology, surgery, and dermatology on-site. We can also provide referrals to ophthalmology and dentistry within Spokane. If more advanced specialists are required, you may be referred to the Washington State University Veterinary Teaching Hospital in Pullman, Washington.

Do you offer payment plans?

Your pet’s care can be financed through CareCredit and ScratchPay, if you qualify. We do NOT take payments directly. Learn more about out payment options.